Privacy Policy

Version: 1, Wed, Mar 17th 2021

Plentiful Privacy Policy

Last Updated: March 17th, 2021

Plentiful, an initiative of City Harvest and United Way of New York City (“Plentiful,” “we,” “us,” or “our”) strongly believes in protecting the integrity and privacy of information gathered through our mobile and web-based app, which is accessible through tablets, smart phones, connected televisions, and other devices (“Pantry Client App”), Plentiful via Text SMS feature (“Plentiful via Text”), and Plentiful for Pantries website available at (“Plentiful for Pantries Website”) (collectively, the “Platform”). We have created this privacy policy (“Privacy Policy”) to communicate our information collect and use practices in connection with the Platform.

Description of Users and Acceptance of Terms

This Privacy Policy applies to visitors to the Plentiful for Pantries Website, who view only publicly-available content (“Visitors”), individuals who have signed up to use our Pantry Client App and/or Plentiful Via Text (“Users”), and food pantries and food bank operators who have signed up to use our Plentiful for Pantries Website (each, a “Pantry,” and collectively, the “Pantries”).

By visiting our Plentiful for Pantries Website, Visitors are agreeing to the terms of this Privacy Policy and the accompanying Plentiful for Pantries Web Site Terms and Conditions of Use.

By clicking “I AGREE,” or otherwise manifesting assent to this Privacy Policy, when a User signs up to use the Pantry Client App, each User is agreeing to the terms of this Privacy Policy and the accompanying Plentiful Pantry Client App and Plentiful via Text End User Agreement.

By signing up, accessing, and/or using the Plentiful via Text, each User is agreeing to the terms of this Privacy Policy and the accompanying Plentiful Pantry Client App and Plentiful via Text End User Agreement.

By clicking “I AGREE,” or otherwise manifesting assent to this Privacy Policy, when a Pantry signed up to use the Plentiful for Pantries Website, each Pantry is agreeing to the terms of this Privacy Policy and the accompanying Plentiful for Pantries Web Site Terms and Conditions of Use.

Capitalized terms not defined in this Privacy Policy shall have the meaning set forth in our Plentiful Pantry Client App and Plentiful via Text End User Agreement and Plentiful for Pantries Web Site Terms and Conditions of Use as applicable.

  1. The Information We Collect and/or Receive

In the course of operating the Platform, Plentiful will collect, store, use, transmit, and/or receive the following types of information.

Contact Information

If you would like to use the Pantry Client App, you will need to download the App from the Apple, Android or any other app store through which the App is made available to you or you can also use the web-based version of the Pantry Client App. During the registration process, you will be asked to provide your name, phone number, zip code, date of birth, # of adults, children and seniors in your household, preferred language for communication and email address. The individual Pantries may ask you to provide additional information.

If you would like to use Plentiful via Text, you will be required to provide your phone number. By providing us with your phone number, you are expressly opting-in to receive SMS text messages from us relating to Plentiful via Text and you acknowledge that messaging and data rates may apply depending on your phone service provider.  You may opt-out of receiving SMS text messages at any time by emailing us at or by texting STOP in response to the text messages you receive.  However, by opting-out of receiving text messages, you may no longer be able to use Plentiful via Text.

If you would like to use Plentiful for Pantries Website as an authorized user of a Pantry, you will be asked to provide your email address and phone number.

All information we collect and/or receive under this section is collectively called “Contact Information.”

Pantry Eligibility Screening Information

In order to determine whether your pantry is eligible for Plentiful, you will be asked to provide some information, including but not limited to, your name, whether your food pantry is located in New York City, your EFRO ID, email address, and phone number (collectively, the “Pantry Eligibility Screening Information”).

Pantry Information

If your sign up to use Plentiful for Pantries Website, you will be required to provide information including but not limited to, your Pantry name, Pantry short name (for SMS), address, public phone number, website, public email address, service schedule, client frequency restrictions (x vists per y time period), how far in advance reservations can be made, geographic restrictions, other publicly available information (address clarifications i.e. inside church), account manager name, business address, and business contact email (collectively, the “Pantry Information”).

Survey Information

From time to time, Users may receive invitations to participate in surveys. If you wish to participate in a survey, you will be asked to provide information that will help us administer the survey (“Survey Information”).

Geolocational Information

In order to provide certain features and functionality of the Pantry Client App, we may, with your consent, use geolocational information from your mobile device, your wireless carrier, or certain third-party service providers (“Geolocational Information”).  Collection of such Geolocational Information occurs only when the Pantry Client App is running on your mobile device.  You may decline to allow us to collect such Geolocational Information, in which case Plentiful will not be able to provide certain features of the Pantry Client App to you. Geolocational Information is not transmitted to Plentiful and Plentiful does not store this information. Geolocational Information is stored on your device.

Pantry Visit Information

When you use the Pantry Client App, we also collect additional information, including but not limited to, your user ID, Pantry ID of the Pantry where you booked a visit, method of booking, time of booking, time serves and visit status (valid, canceled or rescheduled) (collectively, the “Pantry Visit Information”).

Other Information

In addition to the information noted above, we may collect additional information (collectively, the "Other Information"). Such Other Information may include:

                        i.         From Your Activity.      Information that we automatically collect when you use the Platform, including, without limitation:

a.     IP addresses, browser type and language, referring and exit pages and URLs, date and time, amount of time spent on particular pages, what sections of the Platform you visit, etc.;

b.     Information about a mobile device, including universally unique ID ("UUID"), Pantry Client App type and version (e.g., iOS or Android), carrier and country location, hardware and processor information (storage, chip speed, camera resolution, NFC enabled, and network type (WiFi, 2G, 3G, 4G); and

c.     Activity and usage information occurring via the Platform, including tagging data, favorites, preferences, session lengths; and similar data.

                       ii.         From Cookies.  Information that we collect using "cookie" technology. Cookies are small packets of data that a website stores on your computer’s or mobile device’s hard drive so that your computer will "remember" information about your visit. We may use both session cookies (which expire once you close your web browser) and persistent cookies (which stay on your computer until you delete them) to help us collect Other Information and to enhance your experience using the Platform. If you do not want us to place a cookie on your hard drive, you may be able to turn that feature off on your computer or mobile device. Please consult your Internet browser’s documentation for information on how to do this and how to delete persistent cookies. However, if you decide not to accept cookies from us, the Platform may not function properly.

                     iii.         Third-Party Analytics.   We may use third-party analytics services (such as Google Analytics) to evaluate your use of the Platform, compile reports on activity, collect demographic data, analyze performance metrics, and collect and evaluate other information relating to the Platform and mobile and Internet usage. These third parties use cookies and other technologies to help analyze and provide us the data. By accessing and/or using the Platform, you consent to the processing of data about you by these analytics providers in the manner and for the purposes set out in this Privacy Policy.

For more information on these third parties, including how to opt out from certain data collection, please visit the sites below. Please be advised that if you opt out of any service, you may not be able to use the full functionality of the Platform.

 For Google Analytics, please visit 

 For Google Firebase, please visit

 For Rollbar, please visit

 For Twilio, please visit

 For Expo, Please visit

  1.  How We Use and Share Your Information

You authorize us to use the Survey Information to administer the applicable survey.

You authorize us to use the Contact Information, Pantry Eligibility Screening Information, Pantry Information, Geolocational Information, Pantry Visit Information, and Other Information (collectively, the "Information") to provide the Platform to you, solicit your feedback, inform you about our products and services and those of our third-party marketing partners, to improve the Platform, to contact you for future non-financial support, and/or for other non-commercial programmatic purposes. Also, we may use and share the Information as described below.

Agents, Providers and Related Third Parties. We may engage other companies and individuals to perform certain business-related functions on our behalf. Examples may include providing services such as maintaining our database, providing delivery services, sending email messages, or facilitating fundraising activities. These other companies will have access to the Information only as necessary to perform their functions and to the extent permitted by law. We may also share your Information with any of our parent companies, subsidiaries, or other companies under common control with us.

Aggregated Information. In an ongoing effort to better understand users of the Platform we may analyze the Information in aggregate form in order to operate, maintain, manage, and improve the Platform. This aggregate information does not identify you personally. We may share this aggregate information with our affiliates, agents, business and business partners, and other third parties. We may also disclose aggregated user statistics in order to describe the Platform to current and prospective business partners and to other third parties for other lawful purposes.

Business Transfers. As we develop our businesses, we might sell or buy businesses or assets. In the event of a corporate sale, merger, reorganization, sale of assets, dissolution, or similar event, the Information may be part of the transferred assets.

Legal Requirements. To the extent permitted by law, we may also disclose the Information: (i) when required by law, court order, or other government or law enforcement authority or regulatory agency; or (ii) whenever we believe that disclosing such Information is necessary or advisable, for example, to protect the rights, property, or safety of Plentiful  or others.

Plentiful Pantries. We may share your Information with your designated Pantry/s in the Plentiful network based on the address you provide, so that they may contact you about products, services, or offers that we think would be of interest to you.

3.     Accessing and Modifying Personal Information and Communication Preferences

If you have signed-up to use the Platform, you may access, review, and make changes to your personal information by following the instructions found on the Platform. In addition, you may manage your receipt of marketing and non-transactional communications by clicking on the "unsubscribe" link located on the bottom of any Plentiful marketing email. You cannot opt out of receiving transactional e-mails related to your account. We will use commercially reasonable efforts to process such requests in a timely manner. You should be aware, however, that it is not always possible to completely remove or modify information in our subscription databases.

4.     How We Protect the Information

We take commercially reasonable steps to protect your Information from loss, misuse, and unauthorized access, disclosure, alteration or destruction. The security measures used include, but are not limited to, industry-standard Secure Socket Layer (SSL) technology, firewalls, and internal policies to maintain the security of stored data. While we follow generally accepted industry standards to protect your Information, no method of transmission over the Internet, or method of electronic storage, is 100 percent secure. Therefore, while we strive to use commercially acceptable means to protect your Information, we cannot guarantee its absolute security. We cannot guarantee the security of our databases, nor can we guarantee that the Information that you supply will not be intercepted while being transmitted to and from us over the Internet. In particular, e-mail sent to or from the Platform, may not be secure, and you should therefore take special care in deciding what information you send to us via e-mail.

5.     External Sites

The Platform may contain links to third-party websites ("External Sites"). We do not endorse such External Sites and we are not responsible for the privacy practices of such External Sites. Please refer to the privacy policies of those External Sites for more information on how the operators of those sites collect and use your personal information.

6.     A Special Note About Children

Plentiful does not knowingly collect any personal information from children under the age of 13 through the Platform, unless provided by the minor’s parent or guardian. If you are under 13, please do not give us any personal information. We encourage parents and legal guardians to monitor their children’s Internet usage and to help enforce our Privacy Policy by instructing their children to never provide personal information through the Platform without their permission. If you have reason to believe that a child under the age of 13 has provided personal information to us, please contact us, and we will endeavor to delete that information from our databases.

  1. Important Notice to California Residents

In addition, Plentiful does not monitor, recognize, or honor any opt-out or do not track mechanisms, including general web browser "Do Not Track" settings and/or signals.

  1. Important Notice to Non-U.S. Residents

The Platform and its servers are operated in the United States. Please be aware that your Information, including your personal information, may be transferred to, processed, maintained, and used on computers, servers, and systems located outside of your state, province, country, or other governmental jurisdiction where the privacy laws may not be as protective as those in your jurisdiction. If you are located outside the United States and choose to use the Platform, you do so at your own risk. 

9.     Changes to the Privacy Policy

This Privacy Policy is effective as of the date states at the top of this Privacy Policy. This Privacy Policy may be updated periodically, so please be sure to reread it from time to time. We will post any changes to the Privacy Policy on the Platform as soon as they go into effect. By visiting the Platform, and/or by accessing and/or using the Platform, after we make any such changes to this Privacy Policy, you are deemed to have accepted such changes.

10.  How to Contact Us

If you have questions about this Privacy Policy, please contact us via e-mail at with “Privacy Policy” in the subject line.







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